At Alegance, we take great care in crafting each product with attention to detail and quality. Many of our items are made to order or customized, so we request customers to review our refund and return policy carefully before placing an order.
Return Policy
Due to the customized and made-to-order nature of many Alegance products, we do not accept returns for change of mind, incorrect selections, or personalization errors made during ordering.
However, returns may be accepted in the following cases:
- The product was damaged during shipping
- There is a clear manufacturing defect
- You received the wrong item
To request a return, please contact us within 48 hours of delivery and provide:
- Clear photos of the product
- Photos of the packaging (if damaged)
- A short explanation of the issue
Our team will review your request and guide you through the next steps.
refund yet, please contact us at {Phone No. +91 8619579788}.
Refund Policy
Refunds are issued only in the following situations:
- The item is defective, damaged, or incorrect and cannot be replaced
- The order is cancelled before production or processing begins
Refund Terms
- Refunds are processed within 7–10 business days after approval
- The amount will be credited to the original payment method used during purchase
Replacements
In most situations, we prefer to provide a replacement instead of a refund.
If a product is damaged, defective, or incorrect, our team will remake or resend the item based on your original order and ship it to you as soon as possible.
Return Shipping
If a return is approved due to a damaged, defective, or incorrect item, Alegance will cover the return shipping cost or arrange pickup when possible.
Customers may be asked to securely pack the product in its original packaging before it is collected or shipped back.
Returns sent without approval from our support team may not be accepted.
Return Request Window
Customers must report any issue with their order within 48 hours of delivery.
Requests made after this period may not be eligible for return, replacement, or refund.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Personalized or customized products where the details were entered incorrectly by the customer
- Products that have been used, installed, or altered after delivery
- Requests made after 48 hours of delivery
Contact Us
If you have any questions about your order, returns, or refunds, please contact us:
Alegance
📧 Email: mail.alegance@gmail.com
🌐 Website: https://alegance.in
Phone No. +91 8619579788